After this course, you’ll be able to isolate exactly what stops you being assertive in tricky circumstances and know how to prepare in advance so that you get better outcomes. You will feel more confi dent when dealing with your clients, managers, and peers because you’ll understand what’s happening when the communication goes off -track and you’ll have the tools to get it right. Saying what you mean, professionally and directly, will start to become second nature, freeing you from anxiety and enabling you to focus on results and successful working