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Terms & Conditions

Cancellation Terms 

PRCA does not offer any refunds on training courses booked, only a transfer (of the same cost value) is eligible. Should a PRCA Member book and pay Non Member rate, a credit note for the cost difference will be issued. We cannot issue a refund for the cost difference.  

Transfer Policy
If you are unable to attend the training session you are booked onto, you are welcome to transfer to the next convenient date or an alternative course of the same cost. One transfer to another course is permitted per place booked, and transfer requests must be made before 3 working days of the course date.
Transfer requests made less than three working days of the course date or any additional transfers will carry a £50+VAT charge. The transfer fee is £50+VAT per person, per course.
All transfer requests should be made in writing to during office hours (09:00 - 17:30)
Non Attendance
A ‘no show fee’ of £100+VAT will be charged to delegates who fail to attend their training sessions.
The ‘no show fee’ applies to all PRCA members and non-members; including Public Sector members who receive online training free of charge.
Bespoke Training and Future Leaders Programme Cancellation Policy 
Due to the care and extra work that trainers devote to tailoring courses there is a fee incurred for any last minute cancellations or date changes.
PRCA must be notified within 1 month before the session is due to commence.
For any cancellation or date change request made less than one month of the bespoke date, a charge of 25% of the total cost will be incurred.
All transfer requests should be made in writing to during office hours (09:00 - 17:30)
In the meantime, if you have any queries please email on 020 7233 6026.
Payment Terms and Conditions
Payment must be made and received by PRCA before delegates attend a training course. As a result of invoice 30-day payment terms, we are unable to raise an invoice for a course taking place less than 30 days of the booking.
Delegates will not be admitted to the training room unless payment has been received in full by PRCA before the date of the training.